Frequently Asked Questions2017-01-30T20:01:03+00:00

Below are our answers to some of the Frequently Asked Questions we get about Artificial Grass

If for whatever reason your query isn’t answered below please don’t hesitate to contact us.

Do artificial grass lawns really look and feel like real grass?2017-06-08T15:14:38+01:00

We believe so, yes!

All our artificial grass products have been developed to replicate the real thing in terms of both look and feel. We’re so confident in the quality of our Artificial Grass product range that we offer customers the chance to receive FREE samples before committing to any purchase or installation.

Head over to our Buy Artificial Grass page where you can browse the range, learn more about the different grass types and place your order for some FREE samples today!

Is there a minimum order?2017-01-30T19:46:59+00:00

No, there is no minimum order.

You can order as much or as little artificial grass from us as you like.

Why should I buy artificial grass from you?2017-01-30T19:46:25+00:00

We are specialists in artificial grass, having been in the industry for 20 years.

Our grass is of the highest quality, but you don’t just have to take our word for it; you can see it for yourself by visiting one of our many display sites or ordering a FREE sample!

We offer great guarantees on all our grasses and installations and have literally hundreds of satisfied customers, ranging from facilities managers, a number of public and private sector organisations and many happy residential customers!

To view our extensive portfolio of completed work, click here.

Can I have a BBQ on my artificial grass lawn?2017-06-07T17:05:47+01:00

While all our artificial grass product range has been meticulously tested to ensure it complies with the necessary fire testing regulations in the UK, we would recommend placing your BBQ on a solid, steady surface such as decking or paving slabs. This is mainly due to the fact that stray coals and embers could scorch and/or mark your new artificial grass lawn.

Can artificial grass be used indoors?2017-01-30T19:44:02+00:00

Yes, artificial grass can be installed pretty much everywhere and can be used for a variety of purposes.

Artificial grass is becoming increasingly popular in offices as it can brighten up dull spaces and inspire creativity.

Can I hire your artificial grass?2017-01-30T19:43:13+00:00

Yes, you can hire artificial grass from us on a short or long term basis.

Hiring artificial grass is an ideal solution for temporary exhibitions, events, garden parties or wedding receptions.

We will deliver your artificial grass, install it for you and collect it again when you are finished with it.

Learn more about hiring artificial grass for your event.

Do you supply artificial grass for golf courses and sports pitches?2017-06-07T16:20:24+01:00

Yes! We have a range of products suitable for sports pitches, playgrounds and golf courses and our expert installations team have many years of experience working on projects involving sport and community lawned areas.

Check out our Yorkshire Golf Grass (available in five additional colours) which is perfect for putting greens.  We also stock and can install 3g and 4g synthetic grass surfaces, perfect for all season training.

How can I look after my artificial grass?2017-06-07T16:20:51+01:00

You can clean the grass with most household cleaning products; just make sure they don’t contain bleach as this could discolour the grass.

Alternatively, you can purchase artificial grass cleaner from us. Contact us for more information.

Do you sell artificial grass underlay?2017-06-07T17:10:53+01:00

Yes, we currently stock two kinds of underlay which are perfect for ensuring your artificial grass lawn isn’t spoiled by pesky weeds poking through.

We also stock an artificial grass shock pad underlay which can be installed when using our grass products in and around playgrounds and climbing frames. The shock pad underlay provides a soft landing and is perfect for schools and playgrounds.

Can I install artificial grass on walls?2017-06-07T17:15:48+01:00

Yes. All of our synthetic grass products are woven into a solid backing material which can be pinned to vertical surfaces, as well as horizontal ones, allowing you to create a unique effect in your outdoor spaces. Some of our artificial grass types are more suited to vertical installation, please contact us for more info.

We also stock a range of artificial grass furniture, including artificial grass sofas, chairs and cubes.

Can artificial grass be installed on slopes?2017-01-30T19:40:53+00:00

Yes, artificial grass can be installed on slopes.

If your garden is not flat or is an unusual shape, we would recommend arranging a free site survey so that our experts can look at the space and give you personal recommendations and advice about your artificial grass installation.

Can weeds grow through the artificial grass?2017-01-30T19:40:15+00:00

No. We install the artificial grass with a weed membrane so that weeds can’t grow through the grass.

We are interested in having artificial grass installed at our home. What is the next step?2017-01-30T19:39:30+00:00

That’s great, call us today on 0113 880 0974 to arrange a free site survey at your property. Alternatively, you can leave us a message and we will call you back.

During the site survey, we will:

  • Show you the samples of grass we have available

  • Measure the garden so that we can provide you with an accurate quote

  • Assess what needs to be done to allow for necessary drainage on the lawn during installation

  • Answer any queries you may have

We will then email your quotation shortly afterwards.

Can I see some samples before I buy the grass?2017-01-30T19:34:07+00:00

Yes, we can send out free samples by next day delivery.

Click here to order your samples.

Alternatively, you could visit one of our display sites to view our range of artificial grasses.

Are you able to deliver artificial grass?2017-01-30T19:32:02+00:00

Yes, of course.

We cut the grass to size to reduce waste and deliver to anywhere in the UK (delivery charges may apply).

Once you have placed your order, we can prepare the grass within 24 hours, ensuring a very quick turnaround!

Please visit our Buy Artificial Grass page to learn more about our different grass types!

How quickly can you install the artificial grass?2017-01-30T19:30:29+00:00

We can usually install your new artificial grass within 2 weeks of an order being placed.

Please contact us for more info.

How does drainage work with artificial grass?2017-01-30T19:29:39+00:00

So long as the grass has been installed correctly then there will be no issues with drainage.

Drainage in artificial grass lawns is arguably better than with real grass lawns.

We install the artificial grass with a good base of limestone and granite and the backing of our artificial grass is permeable with holes in the membrane.

Click here for further information about our artificial grass installation process.

Can you recommend a grass that can withstand heavy footfall?2017-01-30T19:26:18+00:00

Our spring back (Wow factor) artificial grass is ideal for areas that experience heavy footfall.

It is expertly manufactured so that each blade of grass has a c-shaped yarn. This technology allows the grass to spring back up after it has been trodden underfoot.

This makes the grass extremely hard-wearing and ideal for play areas!

Is the grass child friendly?2017-01-30T19:25:21+00:00

Yes, our artificial grass has no lead content which means it is non-toxic and safe for children.

Our grass feels soft and we can install a thick underlay to add extra cushioning to the grass. We can also provide a thick 20mm crash pad underlay. This underlay would be perfect if the grass surrounds a climbing frame or play area to ensure children will have a softer landing if they fall.

We have experience installing artificial grass in schools and playgrounds.

What if my pet has done its business on my artificial grass?2017-01-30T19:19:19+00:00

Don’t worry! It’s very easy to clean up after your pet.

The permeable nature of the membrane ensures excess is absorbed by the underlay, and you can easily clean off excess using any cleaning products which do not contain bleach.

We sell artificial grass cleaner or you can use your own cleaning products (as long as they don’t contain bleach).

If in doubt, please don’t hesitate to contact us.

Is your artificial grass pet friendly?2017-01-30T19:17:03+00:00

Yes, our artificial grass is mud free, lead free and non-toxic making it safe for your pets at home.

The backing of the artificial grass is permeable with holes in the membrane and pet urine won’t change the colour of the grass, leaving your grass looking great all year round.

The grass has a very high stitch-per-inch ratio, making it extremely hard-wearing. Its density means dogs won’t be able to dig holes in the lawn. You can also choose artificial grass that has a spring back feature, where each blade of grass is curved in a c-shape yarn. This type of grass cannot be flattened underfoot making it ideal for lawns that experience heavy footfall from pets.


If pets will use the grass, we would recommend choosing a shorter pile high grass due to its hard-wearing nature.

Learn more about Artificial Grass for Pets.

Is the grass UV protected?2017-01-30T19:14:01+00:00

Yes! UV protection is manufactured into every blade of grass so it won’t change colour in the sun, unlike many cheaply manufactured artificial grasses you will unfortunately find on the market today.

Can I install artificial grass myself?2017-01-30T19:12:15+00:00

Yes, if you know what you are doing, you can simply order the grass from us and install it yourself.

If you need advice on how to install the grass yourself, get in touch and we can advise you. You can also take a look at our Artificial Grass Installation page.

Alternatively, save yourself the time and effort and ask our experts to install it for you. Our commercial installations come with a 7 year warranty and residential installations carry a 10 year warranty!

Do your commercial installations come with a warranty?2017-01-30T18:52:19+00:00

Yes, we provide a 7 year warranty with all of our commercial installations.

Does your artificial grass come with a warranty?2017-01-30T18:35:45+00:00

Yes, our artificial grass comes with a 10 year warranty when installed by our artificial grass installation team at a residential address.

Can I remove the artificial grass once it’s been installed?2017-06-08T14:52:13+01:00

It is possible to unpin your artificial grass lawn, roll it up and take it with you should you wish to when you move house. The artificial grass can easily be re-pinned over the top of a solid base at your new property.

If you need regular access underneath your artificial grass lawn you should speak to our installations team when obtaining your quote. It is very likely that our team can create seamless joins in your new artificial lawn, to ensure regular access to things like manholes isn’t problematic. For example, check out this project page to learn more.


Polished Artificial Grass are UK experts in Artificial Grass Supply and Installation. Check out some of recent projects below

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